Privacy Policy

Last Updated: May 19, 2025

1. Information We Collect

1.1 Information You Provide

  • Contact details

  • Booking and payment info (note: payment details are processed securely through Stripe and are not stored on our servers)

  • Intake forms and session notes (stored securely in Google Drive with restricted access)

1.2 Automatically Collected

  • Website usage data

  • Device/browser info

  • Cookies

2. How We Use Your Information

  • To provide and improve services

  • To process payments and appointments

  • To communicate with you (with your consent, where applicable)

  • To comply with legal requirements

3. Information Sharing (CASL and GDPR-Compliant)

3.1 Service Providers
 We share your personal data only with trusted third-party service providers who perform services on our behalf (e.g., Acuity Scheduling for booking, Stripe for payment processing, Squarespace for website functionality, Google Drive for secure document storage). These providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable privacy laws such as the General Data Protection Regulation (GDPR) and Canada’s Anti-Spam Legislation (CASL).

3.2 Legal Requirements
 We may disclose personal information if required to do so by law or in response to valid legal processes (e.g., subpoenas or court orders), or to protect our rights, safety, or property.

3.3 Business Transfers
 If our business undergoes a sale, merger, acquisition, or other business transition, your information may be transferred as part of that transaction. We will take appropriate measures to protect your information and notify you of any material changes.

3.4 With Your Consent
 In all other cases, we will request your explicit consent before sharing your personal information with third parties, in accordance with CASL and GDPR requirements.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage (e.g., Google Drive), encryption of sensitive information where applicable, and restricted access to personal data. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Breach Notification: In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and any applicable supervisory authorities in accordance with applicable laws.

4.1 Data Retention

Client data (including intake forms, session notes, and communications) is retained for the duration of our work together and up to three (3) years thereafter, unless otherwise required by law or unless you request earlier deletion.

5. Your Rights

5.1 Access & Correction
 You have the right to access, update, or correct your personal data at any time. To do so, please contact us at hello@nadinearaksi.com.

5.2 Withdraw Consent / Opt-Out
 You may withdraw your consent to receive communications or request deletion of your information at any time. You can unsubscribe from marketing emails using the link provided, or by contacting us directly.

5.3 Cookies & Tracking Technologies
 You can manage cookie preferences through your browser settings. You may also opt out of certain tracking technologies as described in our Cookie Policy.

5.4 Additional GDPR Rights (if applicable)
 If you are located in the European Economic Area (EEA), you may also have the right to:

  • Request erasure of your personal data

  • Restrict or object to certain types of data processing

  • Data portability (receive a copy of your data in a machine-readable format)

  • Lodge a complaint with a data protection authority

6. Confidentiality

We are committed to maintaining the confidentiality of all client communications, records, and session content. Information shared during coaching, editorial, or consulting sessions will not be disclosed to third parties without your explicit consent, except in the following situations:

  • When disclosure is required by law (e.g., court order, subpoena)

  • When there is a clear and imminent risk of serious harm to yourself or others

  • When anonymized information is shared for supervision, training, or case study purposes (with all identifying details removed)

7. Third-Party Services

Our website may include links to third-party websites or integrate with third-party tools. We do not control or take responsibility for the privacy practices, content, or security of these external sites or services. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect or solicit personal information from minors. If we learn that we have inadvertently collected information from an individual under 18, we will take appropriate steps to delete such information.

9. International Users

If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers are located. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to these jurisdictions.

10. Cookies

10.1 Types of Cookies We Use

  • Essential – Required for website functionality (e.g., session, bookings).

  • Preferences – Store user settings and interface customization.

  • Analytics – Track visitor behaviour (e.g., Squarespace analytics). We may also use anonymized data to improve performance.

  • Marketing – Currently not in use. If added in future (e.g., ad tracking), we will update this policy.

10.2 How to Manage Cookies
You can manage cookie preferences through your browser settings. Some browsers allow you to block or limit cookies entirely, though this may affect your user experience.

11. Changes to This Policy

We may update this at any time. Check the date above for the latest version.

12. Contact

Email: hello@nadinearaksi.com
Website:www.nadinearaksi.com